FAQ

Items are returnable if they meet the following requirements:

1. Within 30 days from the date of purchase
2. In unused and resalable condition
3. In the original packaging with all the tags intact

To start your return process, please visit our returns center. Your order number and email address is required to find your order. Follow the instructions and select the items you wish to return. Allow 24 to 48 hours for your return to be approved. Once approved you will receive a confirmation email with shipping information and instructions. 

The following refund options are supported:

• Refund to the original payment method

Wimist will cover the cost of shipping if your order meets our return requirements. Once your return is approved, you will be emailed a return label to ship your product back to us. 

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. When approved, you will receive your refund in the method of reimbursement selected in your return request (either original form of payment or store credit).

International orders do not qualify for free return shipping. Exceptions include defective items and shipping errors made by Wimist. Import duties and VAT charges may apply for international deliveries and are not included in your order’s total. Wimist assumes no responsibility for import duties or customs charges. 

While we cannot accommodate product exchanges, customers should follow the return process to receive a refund for their item to their original form of payment. 

We do not offer exchanges for gifted items. If you’d like to return gifted Wimist products, please contact our support team at support@wimist.com for further assistance.

We recommend reviewing your order details before making your purchase. Check your confirmation email to ensure that your shipping address is correct. If your shipping address is incorrect, please reach out to our support team at support@wimist.com with your order number and corrected address within 24 hours of placing your order. We will do our best to accommodate your request. Once your order is fully processed and a tracking number is provided, your order can no longer be canceled. 

While we’re unable to update your billing address after your order is placed, your order will go through with no issues as long as your shipping address is correct. Keep an eye out for your order confirmation!

Please email support@wimist.com within 24 hours of placing your order. Make sure to include “Cancel Order” and your order number in the subject line. We will do our best to accommodate your request. Please note, once your order is fully processed and a tracking number is provided, your order can no longer be canceled.

Yes! You can find our gift cards here. 

All gift cards purchased through wimist.com are digital gift cards to be used on Wimist’s website only. During check out, you’ll have the option to add an email address for gift card delivery. Please enter the recipient’s email address, or feel free to enter your own and forward the gift card later. The digital gift card is a code which can only be applied during the checkout process. 

Yes! Once you’re ready to check out, click the cart at the top right of the page to see your items. You can add a gift message in this window for your recipient. When you add a gift message, the system automatically knows your order is a gift. The order will be sent with your gift message and a gift receipt. 

If you are unsure that your gift message/receipt will be included once you place the order, please reach out to support@wimist.com and we'd be more than happy to double check.

We offer free standard shipping for orders within the contiguous U.S (not including Hawaii & Alaska). Please note that the total cost of your order must be over $75 after any discount codes are applied. 

Your order is fulfilled and processed by our warehouse team within 2-3 business days of your order being placed. Once fully processed, orders are shipped and delivered within the paid shipping time frame. Business days do not include weekends or holidays. Shipping costs are non-refundable. Depending on the shipping speed selected during checkout, transit times can vary between 1-10 business days from the shipped out date. See below for carrier contact information:

UPS 1-800-742-5877

FedEx 1-800-463-3339

United States Postal Service 1-800-275-8777

If you need further support, please contact our support team at support@wimistcom.

Yes, we are happy to ship to your P.O. box! Be aware that shipping may be delayed by the carrier when using a P.O. box.

Tracking information created by the carrier is sometimes incorrect. We recommend that you wait 1 - 2 business days to see if the carrier is able to deliver your package, or give them a call to check on your order. You may also want to check with neighbors to see if your package was delivered to them by mistake. If you do not receive your order within 7 days of your tracking update, please reach out to our support team at support@wimist.com.

We're very sorry to hear that you did not receive your package. Order's marked delivered by the carrier will be issued a replacement order to a new address or will be reimbursed in the form of Mushie shop credit. Please contact our support team at support@wimist.com with your order number for further assistance within 7 days from the marked delivery date.

We’re sorry to hear about the mix-up in your order! Please reach out to our support team at support@wimist.com within 14 days of receiving your order for further assistance. 

If your question is not addressed or you’d like further information, please contact our support team at support@wimist.com. We would be more than happy to assist you!